Frequently Asked Questions

Everything you need to know about shopping with The Cigar Shop.

What is the standard shipping time for orders?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.

How do I return an item that doesn't fit?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Are your materials sustainably sourced?

Yes, we pride ourselves on ethical production. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with fair-trade certified factories.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments through Klarna.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our site.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.